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Write to [email protected]. A person reads it, not a ticket robot, and you get a written answer within two working days.

The letters we answer fastest name the exact piece and the room it is meant for. “Will the wide rail clear a sloped ceiling” is a five-minute answer; “which one is best” usually takes a round trip or two.

Anything about an order that is already placed — where the box is, when it lands, how to send it back — is handled by the store that took your payment. Their order page moves faster than any letter to us can.